Help & how-to
Short, practical answers — most take under two minutes.
Install your eSIM on iPhone or Android
Step-by-step eSIM installation for iPhone and Android — scan the QR code, add your plan, and get online in about two minutes.
Is your phone eSIM-ready? How to check
Quick ways to confirm your phone supports eSIM and is carrier-unlocked — before you buy, in under a minute.
Topping up your plan
Running low on data mid-trip? How to add more to your existing plan in a few taps — no new setup needed.
Lost your QR code? Find your eSIM
Deleted the email or switched phones? How to recover access to your eSIM and QR code in a minute.
eSIM not working? Fix installation issues
The QR code won't scan, the plan won't activate, or there's no signal after landing — here's how to fix the common cases fast.