Help & how-to
Short, practical answers — most take under two minutes.
Install your eSIM on iPhone or Android
Step-by-step eSIM installation for iPhone and Android — scan the QR code, add your plan, and get online in about two minutes.
Is your phone eSIM-ready? How to check
Quick ways to confirm your phone supports eSIM and is carrier-unlocked — before you buy, in under a minute.
Topping up your plan
Running low on data mid-trip? How to add more to your existing plan in a few taps — no new setup needed.
Lost your QR code? Find your eSIM
Deleted the email or switched phones? How to recover access to your eSIM and QR code in a minute.
eSIM not working? Fix installation issues
The QR code won't scan, the plan won't activate, or there's no signal after landing — here's how to fix the common cases fast.
Questions people actually ask
What exactly is an eSIM?
It's the digital version of the chip in your phone — already built in. No card to wait for, no store to find. Scan a code and you're online in seconds.
Which phones support eSIM?
iPhone XS and newer, most Samsung and Google Pixel flagships from 2020+, and many other Android devices. Check our compatibility tool to see your specific model.
Do I lose my regular number?
No. Your existing SIM stays in the phone and keeps your number for calls and texts. The eSIM runs data alongside it, completely separately.
How fast does my plan arrive?
Usually under two minutes after payment — straight to your email inbox. No shipping, no waiting, no store to visit.
Can I top up if I run out?
Yes, if your plan supports it. Open your active eSIM in the dashboard, tap Top Up, choose an amount. Done — no new QR code needed.
How do I know it'll work where I'm going?
Type your destination in the planner above. We check coverage instantly and only show you plans that actually work there.
How can I pay?
Card, Apple Pay, or Google Pay — whatever's easiest. Every payment is handled securely through Paysera, so your details stay protected.
What if something goes wrong?
If your eSIM isn't installed within 30 days of purchase, or it won't work because of a fault on our side, you get a full refund. Email support@eseemo.com with your order number and we'll put it right.
Can I share the data with my hotspot?
Absolutely. It behaves like any normal data, so go ahead and turn on your hotspot for your laptop, tablet, or a travel buddy's phone. Just remember it draws from the same plan.
Do calls and texts work on my plan?
Your plan is data-only — that's what keeps it fast and simple. Your everyday number stays switched on right alongside it, so regular calls and texts keep working as usual, and so do WhatsApp, iMessage, and the rest over data.
Will WhatsApp still work with my own number?
Yes, and it's one travelers ask us a lot. WhatsApp stays tied to your usual number wherever you are — it just rides on your travel data, so you're messaging home the moment you land.
How do I see how much data I have left?
Open your dashboard any time to check what's left at a glance. We'll also email you a low-data heads-up well before you'd ever get caught out.
Should I buy before or after I travel?
Sort it out before you go — that's the whole point. Install at home on Wi-Fi while it's calm, then simply switch it on when you land and you're connected from the moment you arrive.
I'm hopping between countries — one plan or several?
One regional plan can cover a whole stretch of your trip, no swapping needed. Just tell the planner everywhere you're headed and we'll match you to a plan that follows you across borders.
What happens when my plan ends?
It simply stops — nothing renews behind your back and there are no surprise charges. When you're ready for more, top up or grab a fresh plan for your next trip.
Do I need to register or show ID?
For most destinations there's nothing to do — scan and go. A handful of places have their own local rules, and if yours does, our team will help you sort it out so you're never stuck.
Is my speed throttled?
No artificial limits from us — you get full-speed data on the quality networks we partner with. Real-world speed still depends on local coverage, just like any phone wherever you travel.